Web browser, careful with the links below, they may delete passwords if you select remove passwords.
For past issues we have done the following steps and it has fixed a PCs connection.
The first step will be opening the command prompt
- For Windows 10
- In the search box on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of it, select Run as administrator > Yes.
- For Windows 7
- Click Start, in the search bar, type Command Prompt. When the words Command Prompt appears, right click and select Run as Administrator
If the problem is accessing websites sometimes your computer has not refreshed its DNS cache, try the command: ipconfig /flushdns and select Enter. This will not impact your PC as much as the next set of commands.
Before running these commands make sure if you have any manual settings know what they. These commands will reset everything to a default state.
- At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
- Type netsh winsock reset and select Enter.
- Type netsh int ip reset and select Enter.
- Type ipconfig /release and select Enter.
- Type ipconfig /renew and select Enter.
- Type ipconfig /flushdns and select Enter.
This is not a guaranteed fix, but these have helped us in some support cases.